Duo Rackets — Support

Duo Rackets is published by BEEXPRO CONSULTING LTD.

Contact us

Write to info@beexpro.com. Please include your Player ID (Profile → tap the ID to copy it) and your phone model, so we can find your club quickly. We answer within two working days.

Common questions

• New phone? Your club follows your Game Center (iPhone/iPad) or Google Play Games (Android) account. Sign in with the same account on the new phone and open the game.
• A purchase did not arrive? Close and reopen the game: the server checks the store receipt again on start. If it is still missing, email us with your Player ID and the date of the purchase.
• A rewarded video gave no reward? Rewards are granted when the ad network confirms the video; this can take a few seconds. If nothing arrives after a minute, email us.
• Notifications can be turned on or off in the game's Settings or in your phone's settings.
• Delete your data: Settings → Delete my game removes your club and everything linked to it from our server at once.

Privacy

See the privacy policy.